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Delivery and Returns


UK

We always try to post the day after receiving payment, Monday to Saturday.

For most items over the value of £50, Royal Mail Special Delivery Next Day by 1pm is used. Where the item is too big for this service, Parcelforce will be used.

For items valued less than £50, Royal Mail 1st or 2nd Class Recorded Delivery is used.

The postal charge is not an extra. It will be paid by us. We will also pay the Royal Mail or Parcelforce charge to cover the value of the item should it be lost or damaged in transit.

The buyer has 14 days after the day the goods are received to decide if they want to return the item for any reason. If this is the case, the buyer should email us to let us know their intentions and we will send them the returns address.

The item must be returned by the same postal method as it was received and the buyer is responsible for paying for the return postage.

Unless stated, our watches carry a 12 month guarantee on the movement.

Where a claim under the guarantee is required, the buyer should email us using the contact form stating the nature of the claim. We will then make arrangements for the watch to be returned. The buyer is responsible for paying for the return of the watch. 

 

Delivery to Countries Outside the UK

Buyers living outside the UK should email us using the contact form to ascertain if we will post to their country, and the charge for delivery. This needs to be done before making a purchase.

We will need to know the item(s) and the country of residence.

We will email the buyer and inform them if we can post to their country and any extra cost of posting to their country of residence.

We will only post to countries where the postal service offers International Tracked and Signed For Service.

The buyer is responsible for paying any import taxes or charges levied by their country of residence.


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